Frequently Asked Questions

Everything you need to know about VAT and tax-free refunds

What documents do I need to apply for a VAT refund in Canada?

To apply for a VAT refund, you’ll need your original purchase invoices, a copy of your passport, and proof of export presented at the Canadian border.

How long does the VAT refund process take?

The VAT refund process typically takes 4–8 weeks from the submission of your completed claim, depending on customs office workload.

Is there a fee for using FastVATMax services?

FastVATMax charges a transparent service fee as outlined in our pricing plan. All fees are disclosed up front, with no hidden costs.

Can I track the status of my refund?

Yes. Once your claim is filed, you’ll receive a unique reference number to monitor progress via our secure online portal.

What if my claim is rejected?

If additional information is required, our team will work with you to address any issues and resubmit the claim promptly.